General conditions of sale

These conditions of sale are concluded on the one hand by the company SAS Boisnature'l to the social capital of 500 Euros whose head office is located 30 rue de la voivrelle 88100 Remomeix FR registered in the Register of Trade and the Sociétés de Epinal under the number 819073180 below referred to as "SAS Boisnature'l" and managing the site www.boisnaturel.com.

Article 1. Subject

These sales conditions aim to define the contractual relationship between SAS Boisnature'l and the purchaser and the conditions applicable to any purchase made through the www.boisnaturel.com website. The acquisition of a product through this site implies an unreserved acceptance by the purchaser of these terms and conditions of sale which the purchaser acknowledges having taken precedence to his order. Before any transaction, the purchaser declares to have full legal capacity, allowing him to engage under these general terms and conditions of sales. SAS Boisnature'l retains the ability to modify these sales conditions at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in effect on the date of the order by the purchaser.

Article 2. Outputs

The products offered are those listed on the website www.boisnaturel.com of SAS Boisnature'l, within the limits of available stocks. SAS Boisnature'l reserves the right to modify at any time the product range. Each product is presented on the website in the form of a description containing its main technical characteristics. The photographs are as faithful as possible but in no way engage the Seller. The sale of products presented at www.boisnaturel.fr is intended for all buyers residing in the European Union countries.

Article 3. Rates

The prices on the product sheets of the internet catalogue and are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable to the day of the order. Any change in the VAT rate may be impacted on the price of the products. The company SAS Boisnature'l reserves the right to modify its prices at any time, however it is understood that the price on the day of the order will be the only one applicable to the purchaser. The prices shown do not include shipping costs, charged in addition to the price of the products purchased according to the total order amount.

Article 4. Order and payment method

Before ordering, the buyer must create an account at www.boisnaturel.com. The account creation section is accessible directly from the homepage. At each visit, the purchaser, if he wishes to order or consult his account (state of orders, profile...), will have to identify himself with the help of this information. The company SAS Boisnature'l offers the purchaser to order and settle its products in several stages, with 3 payment options to choose from:

Payment by bank transfer : the purchaser selects the products that he wishes to order in the “ basket”, amends if necessary (quantities, references...), checks the delivery address or enquires a new one. Then, the shipping costs are calculated and subject to the buyer, as well as the name of the carrier. Then the buyer chooses the payment method of his choice: “Payment by transfer”. Finally, the last step proposes to check all the information, to read and accept these general terms and conditions of sale by checking the corresponding box, and then invites it to validate its order by clicking on the "Confirm My Order" button. This last click forms the final conclusion of the contract. Upon validation, the purchaser receives a purchase order confirming the registration of the order. In order to finalize its payment and trigger the processing of its order, the buyer must contact his bank in order to make the transfer corresponding to the amount of his order to the bank account of SAS Boisnature'l whose contact details are communicated to the buyer. Upon receipt of the transfer, the order will be processed and the buyer will be informed by e-mail. The company SAS Boisnature'l will ship the products as soon as 2 working days after receiving the transfer corresponding to the order, subject to provisions.

Secure payment by Paypal or bank card : the purchaser selects the products that he wishes to order in the “ basket”, amends if necessary (quantities, references...), checks the delivery address or enquires a new one. Then, the shipping costs are calculated and subject to the buyer, as well as the name of the carrier. Then the buyer chooses the payment method of his choice: “Payment by Paypal”. The next step proposes to check all the information, to read and accept these general terms and conditions of sale by checking the corresponding box, and then invites it to validate its order by clicking on the "Confirm My Order" button. Finally, the purchaser is redirected to the secure PAYPAL interface to securely inform its Paypal account or personal blue card references. If the payment is accepted, the order is registered and the contract permanently formed. Payment by Paypal account or by bank card is irrevocable. In the event of fraudulent use of the card, the purchaser may require the cancellation of the card payment, the amounts paid will then be recredited or returned. The liability of the holder of a bank card is not incurred if the disputed payment has been proved fraudulently, remotely, without the physical use of the card. In order to obtain the refund of the fraudulent debit and any bank charges that the transaction may have caused, the card holder must contest, in writing, the debit from his bank within 70 days of the transaction, or even 120 days if the contract binding him to the bank provides. The amounts collected shall be refunded by the bank within a maximum period of one month after receipt of the written dispute filed by the holder. No refund fees may be charged to the holder. The confirmation of an order leads to acceptance of these terms and conditions of sale, the recognition of having perfect knowledge and the renunciation to avail itself of its own terms and conditions of purchase. All data provided and recorded confirmation will demonstrate the transaction. If the purchaser has an e-mail address and has been informed of the purchaser’s order form, the company SAS Boisnature’l will send it by e-mail the confirmation of the order’s registration. If the buyer wishes to contact the company SAS Boisnature'l, he can do so by email at info@boisnaturel.com or by phone at 06.21.40.04.92.

Article 5. Reserve of property

The company SAS Boisnature'l keeps the entire property of the products sold to the perfect cashing of the price, principal, including fees and taxes.

Article 6. Revocation

Under Article L121-20 of the Consumer Code, the purchaser has a period of fourteen working days from the date of delivery of their order to exercise its right of withdrawal and thus return the product to the seller for exchange or refund without penalty, with the exception of return fees.

Article 7. Delivery

Deliveries are made to the address indicated on the order form that can only be in the agreed geographic area. The deliveries are made by La Poste via COLISSIMO, Carrier GLS, Carrier courier, delivery service with follow-up. The company SAS Boisnature'l will be able to provide by e-mail to the purchaser the tracking number of its parcel. The delivery times vary between 2 to 10 working days and are given only as an indication, if they exceed 30 days from the order, the sales contract may be terminated and the buyer refunded. The buyer is delivered to the address indicated on the order form. In the event of the buyer’s absence, he will receive a notice of passage, which allows him to contact the transport company and plan another delivery. Transportation risks are borne by the purchaser from the time the items leave the premises of SAS Boisnature'l. The buyer is required to check in the presence of the delivery attendant, the condition of the packaging of the goods and its contents at the delivery. In case of damage during carriage, any protest must be made with the carrier and SAS Boisnature'l within three days of delivery.

Article 8. Warranty

All products supplied by SAS Boisnature'l benefit from the legal guarantee provided by articles 1641 et seq. of the Civil Code. In case of non-conformity of a product sold, it may be returned to the company SAS Boisnature'l that will resume, exchange or refund it, with the exception of return fees. All claims, exchange requests or refunds must be made within 30 days of delivery.

Article 9. Accountability

The company SAS Boisnature'l in the process of remote sale is held only by an obligation of means. Its liability cannot be incurred for damage resulting from the use of the Internet network such as data loss, intrusion, virus, service failure, or other involuntary problems.

Article 10. Intellectual property

All elements of www.boisnaturel.com are and remain the intellectual and exclusive property of SAS Boisnature'l. No one is allowed to reproduce, operate, or use, in any way, even in part, elements of the site in the form of photo, logo, visual or text.

Article 11. Personal data

SAS Boisnature'l is committed to preserving the confidentiality of the information provided by the purchaser, which it would be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Act No. 78-17 of 6 January 1978. As such, the Internet user has a right to access, modify and delete information about it. It can request it at any time by e-mail at the following address info@boisnaturel.com The website www.boisnaturel.com was the subject of a statement to CNIL under no. 2097429v0.

Article 12. Settlement of disputes

These conditions of remote sale are subject to French law. For any litigation or litigation, the Epinal Commercial Court (Vosges) will be the sole jurisdiction.