General conditions of sale
Article 1. Purpose
The purpose of these general conditions of sale are to define the contractual relations between our sales site and the buyer, as well as the conditions applicable to any purchase made via the website www.https://boisnaturel.com/gb/. The acquisition of a product on this site implies the unreserved acceptance by the buyer of these general conditions of sale, which he recognizes having read and understood prior to his order. Before any transaction, the Buyer declares to have the full legal capacity allowing him to undertake under these general conditions of sale. We reserve the right to modify these general conditions of sale at any time, in particular in order to comply with any regulatory development or improve the use of the site. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
Article 2. Products
The proposed products are those presented on the site www.https://boisnaturel.com/gb/ , within the limits of available stocks. We reserve the right to change the assortment of products at any time. Each product is presented on the site in the form of a description containing its main technical characteristics. The photographs are the most loyal possible, but do not engage the seller. The sale of the products presented on our site is intended for all buyers, individuals and professionals, residing in the European Union, outside the European Union and in the rest of the world, only in the countries available and proposed during the order on our shop.
Article 3. Rates
The prices on the catalog product sheets are indicated in euros (€) or in the currency corresponding to the selected country, within the possible limit. They are displayed all taxes included (TTC), including applicable VAT. The exchange rate of the currency is that in force on the day of the order. Any modification of the VAT rate may be reflected in the price of the products. We reserve the right to change our prices at any time. However, the price applicable to the buyer is that in effect at the time of the validation of the order. The prices shown do not include shipping costs. These are charged in addition, unless otherwise stated (free shipping). Delivery costs are calculated based on the total amount of the order, the weight of the articles and their destination.
Article 4. Order and terms of payment
The buyer must create an account on the merchant site. The account creation topic is accessible directly from the home page. During each visit, if he wishes to place or read his account (order status, profile, etc.), he will have to identify himself with his identifiers. We propose to the buyer to order and pay for several stages, with three payment options to choose from:
Payment by bank transfer (On request only): The buyer selects the products he wants to control in the "basket". It can change its order if necessary (quantities, references, etc.), then check the delivery address or fill in a new one. The shipping costs are then calculated and presented to the buyer, as well as the choice of the carrier. The buyer then chooses the method of payment of his choice, including payment by bank transfer. In the last step, it is invited to check all the information of its order, to read and accept these general conditions of sale by checking the box provided for this purpose. It then validates its order by clicking on the "Confirm my order" button. The latter Click is the final conclusion of the contract. As soon as the purchaser receives a purchase order confirming the registration of his order. In order to finalize the payment and trigger the processing of the order, the buyer must contact his bank to make a transfer corresponding to the total amount of the order to the bank account of the company, whose coordinates are communicated to him. Upon receipt of the transfer, the order will be processed and the buyer will be informed by e-mail. The Company will send the products earlier within 5 working days after receipt of the transfer, subject to provision.
Secure payment by PayPal or credit card : The buyer selects the products he wants to control in the basket, then modifies them if necessary (quantities, references, etc.). It then checks the delivery address or provides information on it. The shipping costs are then calculated and presented to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of his choice, including "Paypal payment". At the next step, it is invited to check all the information of its order, to read and accept the present general conditions of sale by checking the corresponding box, then to validate its order by clicking on the button "Confirm my order". The Buyer is then redirected to the secure PayPal interface to safely fill in its PayPal account credentials or bank card information. If payment is accepted, the order is saved and the contract is permanently trained. Paypal account payment or credit card is irrevocable. In case of fraudulent use of the credit card, the buyer may request the cancellation of the payment. The amounts charged will then be recredited or refunded. The liability of the bank cardholder is not initiated if the disputed payment has been made fraudulently, remotely, without physical use of the card. In order to obtain the refund of fraudulent flow and any associated bank charges, the carrier of the card must challenge the written sample from its bank within 70 days of the operation or even up to 120 days if the contract with its bank provides. The sums are reimbursed by the Bank within a maximum of one month after receipt of the written challenge. No restitution fees can be charged by the cardholder. The confirmation of an order entails the acceptance of these general conditions of sale, the recognition of having a perfect knowledge, as well as the waiver to avail oneself of its own conditions of purchase. All the data provided and the registered confirmation will vaudden proof of the transaction. If the buyer has filled an email address, the company will send him by email the confirmation of the registration of his order. To contact Customer Service, the Buyer can send an email to the following address: Info @boisnaturel.com
Alma (payment by credit card) : This method of settlement allows you to buy on merchant sites in peace and set your order into one, two, three or four times (additional fees may apply). The settlement in several times is eligible only for orders the amount of which is between fifty euros and two thousand euros.
Article 5. Retention of title
We keep the full property of the products sold until perfect price collection, in principal, fresh and taxes included.
Article 6. Retraction
Under section L121-20 of the Consumer Code, the Buyer has a period of fourteen working days from the delivery of their order to exercise his right of withdrawal and thus return the product for exchange or reimbursement without penalty. The return must be done by the carrier of your choice and your expense. Upon receipt of the package in perfect resale state, your order will be fully refunded, with the exception of return fees.
The site reserves the right to cancel any order, in whole or in part, in case of evident error on the price, display of an inconsistent price, technical anomaly or sales at loss. In this case, the Customer will be notified as soon as possible and any amount possibly deducted will be refunded.
Article 7. Delivery
Deliveries are made at the address indicated on the purchase order, which must be in the agreed geographical area. They are provided by mail through the Colissimo, UPS, GLS, Global Relay (home) service or any other courier carrier with follow-up, depending on the volume, weight and place of delivery. We will provide the buyer, by e-mail, the tracking number of his package. Delivery times vary depending on our control volumes and the replenishment time of the goods. We strive to better reduce preparation time to four to five days before sending. This is to prepare your order carefully and organize a removal with the most adapted transportation partner according to the merchandise to be shipped and the destination of the shipment. Delivery can vary between two and ten business days depending on the destination, the weight and volume indicated on the order form. This information is indicative. If these exceed thirty days from the order, the sales contract may be terminated and the buyer refunded. In case of absence, the buyer will receive a passing notice to contact the transport company to plan a new delivery. Transportation risks are the responsibility of the purchaser from the moment the items leave our premises. The buyer is required to check, in the presence of the delivery man, the condition of the package and the content of the goods during the delivery. In the event of damage during transport, any claim must be carried out with the carrier as well as from our customer service within three days of delivery.
Article 8. Warranty
All products provided benefit from the legal warranty provided for in Articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned to be resumed, exchanged or refunded, with the exception of the return fee that remain the responsibility of the customer. Any claim, request for exchange or repayment must be made within fourteen (14) days from the date of delivery.
Article 9. Natural disaster
In the event of a natural disaster occurring in the area or on the delivery path, after the date of your order (flood, fire, fillers, earthquake, violent winds, tornado, degraded road, etc.), the carrier reserves the right to store the goods until all conditions are met to ensure a delivery in the best possible conditions, guaranteeing the safety of the driver and the goods. In the case where the premises of the company would also be impacted by a natural disaster of the same type, we will endeavor to inform you of a possible delay in the processing of your order and will make every effort to restore the situation as soon as possible. In the extreme cases where we find that we are not able to ensure the delivery within a maximum of 30 days, we will proceed to the full refund of your order in the same time.
Article 10. Responsibility
Our shop, as part of distance selling, is held on an obligation of means. As a result, its responsibility may not be engaged in the event of damage resulting from the use of the Internet, such as data loss, intrusion, virus, service interruption or any other incident independent of its will.
Article 11. Intellectual property
All the elements present on the site are and remain the exclusive intellectual property of our society. No one is allowed to reproduce, exploit or use, for any such basis, even partially, any element of the site, whether texts, photos, logos or visuals.
Article 12. Personal data
Our team undertakes to preserve the confidentiality of the information provided by the buyer, which can be transmitted as part of the use of certain services. Any information concerning it is subject to the provisions of Law No. 78-17 of 6 January 1978 relating to computer, files and freedoms. As such, the user has a right of access, rectification and deletion of data concerning him. It may exercise these rights at any time by applying by e-mail to the following address: Info @boisnaturel.com . Our company was the subject of a declaration at the CNIL under the n ° 2097429v0. Company name: SAS BoisNature'L Headquarters: 88100 Remomix Fr Info @boisnaturel.com SIRET N °: 819 073 180 00021 Registration at the RCS: 819 073 180 N ° VAT: FR32819073180 Social capital: 500 € hosting site: info concepts 88100 Saint Dié
Article 13. Rules of disputes
These distance sales conditions are subject to French law. For all litigation or litigation, the Commercial Court of Epinal (Vosges) will be the sole competent.