Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. Deliveries are made by La Poste via COLISSIMO, GLS carrier, courier carrier, delivery service with tracking. The company Boisnature'l will be able to provide the buyer with the tracking number for their package by e-mail. Delivery times vary between 2 to 10 working days and are given for information only, if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The buyer is delivered to the address indicated on the order form. If the buyer is absent, he will receive a delivery notice, which allows him to contact the transport company and plan another delivery. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of Boisnature'l. The buyer is required to check, in the presence of the delivery agent, the condition of the packaging of the goods and its contents on delivery. In the event of damage during transport, any protest must be made to the carrier and to Boisnature'l within three days of delivery.

Withdrawal - Return

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of the order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for return shipping costs.

Any return request must be made by email to

Return address: Boisnature'l 30 rue de la Vovrelle 88100 REMOMEIX FR