Terms of Sales

These conditions of sale are concluded on the one hand by the company SAS Boisnature'l with a share capital of 500 Euros whose head office is located at 30 rue de la voivrelle 88100 Remomeix FR registered in the Register of Commerce and Companies of Epinal under the number 819073180 hereinafter referred to as "SAS Boisnature'l" and managing the site www.boisnaturel.com.

Article 1: object

These conditions of sale aim to define the contractual relationship between SAS Boisnature'l and the buyer and the conditions applicable to any purchase made through the website www.boisnaturel.com. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares to have full legal capacity, allowing him to commit under these general conditions of sale. SAS Boisnature'l retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products

The products offered are those listed on the SAS Boisnature'l website www.boisnaturel.com, within the limits of available stocks. SAS Boisnature'l reserves the right to modify the range of products at any time. Each product is presented on the website in the form of a description containing its main technical characteristics. The photographs are as accurate as possible but do not bind the Seller in any way. The sale of the products presented on the site www.boisnaturel.fr is intended for all buyers residing in the countries of the European Union.

Article 3. Rates

The prices appearing on the product sheets of the internet catalog and are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of the products. SAS Boisnature'l reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order.

Article 4. Order and terms of payment

Before any order, the buyer must create an account on the site www.boisnaturel.com. The account creation section is accessible directly from the home page. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information. SAS Boisnature'l offers the buyer to order and pay for his products in several stages, with 3 payment options to choose from:

Payment by bank transfer : the buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the method of payment of his choice: "Payment by bank transfer". Finally, the last step offers him to check all the information, read and accept these general conditions of sale by ticking the corresponding box, then invites him to validate his order by clicking on the "Confirm my order" button. This last click forms the final conclusion of the contract. Upon validation, the buyer receives an order form confirming the registration of his order. In order to finalize his payment and trigger the processing of his order, the buyer must contact his bank in order to make the transfer corresponding to the amount of his order to the bank account of SAS Boisnature'l whose details are communicated to the buyer. . Upon receipt of the transfer, the order will be processed and the buyer will be informed by e-mail. SAS Boisnature'l will ship the products at the earliest 2 working days after receipt of the transfer corresponding to the order, subject to provisions.

Secure payment by Paypal or credit card : the buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the method of payment of his choice: "Payment by Paypal". The next step offers him to check all the information, read and accept these general conditions of sale by ticking the corresponding box, then invites him to validate his order by clicking on the "Confirm my order" button. Finally, the buyer is redirected to the secure PAYPAL interface in order to securely inform his Paypal account references or personal credit card. If the payment is accepted, the order is recorded and the contract definitively formed. Payment by Paypal account or credit card is irrevocable. In case of fraudulent use of it, the buyer may demand the cancellation of the payment by card, the sums paid will then be credited or returned. The responsibility of the holder of a bank card is not engaged if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest, in writing, the direct debit from his bank, within 70 days following the transaction, or even 120 days if the contract binding him to the latter so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written dispute formed by the cardholder. No cost of restitution of the sums can be charged to the holder. The confirmation of an order entails acceptance of these conditions of sale, the recognition of having perfect knowledge of them and the renunciation of availing oneself of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, SAS Boisnature'l will send him by e-mail confirmation of the registration of his order. If the buyer wishes to contact the company SAS Boisnature'l, he can do so by email at the following address: info@boisnaturel.com, or by telephone at 06.21.40.04.92.

Article 5. Retention of title

The company SAS Boisnature'l retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.

Article 6. Withdrawal

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for return shipping costs.

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. Deliveries are made by La Poste via COLISSIMO, GLS carrier, courier carrier, delivery service with tracking. SAS Boisnature'l can provide the buyer with the tracking number for their package by e-mail. Delivery times vary between 2 to 10 working days and are given for information only, if they exceed thirty days from the order, the sales contract may be terminated and the buyer refunded. The buyer is delivered to the address indicated on the order form. If the buyer is absent, he will receive a delivery notice, which allows him to contact the transport company and plan another delivery. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of SAS Boisnature'l. The buyer is required to check, in the presence of the delivery agent, the condition of the packaging of the goods and its contents on delivery. In the event of damage during transport, any protest must be made to the carrier and to SAS Boisnature'l within three days of delivery.

Article 8. Warranty

All the products supplied by SAS Boisnature'l benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to SAS Boisnature'l, which will take it back, exchange it or refund it, with the exception of return costs. All complaints, requests for exchange or refund must be made within thirty days of delivery.

Article 9. Liability

SAS Boisnature'l in the process of distance selling, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.

Article 10. Intellectual property

All elements of the www.boisnaturel.com site are and remain the exclusive intellectual property of SAS Boisnature'l. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.

Article 11. Personal data

SAS Boisnature'l undertakes to preserve the confidentiality of the information provided by the buyer, which he would have to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has a right to access, modify and delete information concerning him. He can make the request at any time by e-mail to the following address info@boisnaturel.com The site www.boisnaturel.com has been declared to the CNIL under number 2097429v0.

Article 12. Settlement of disputes

These distance selling conditions are subject to French law. For all disputes or disputes, the Commercial Court of Epinal (Vosges) will have sole jurisdiction.