Terms of Sales

These conditions of sale are concluded on the one hand by the company Boisnature'l whose head office is located at 30 rue de la voivrelle 88100 Remomeix FR registered in the Epinal Trade and Companies Register under number 791 071 533 below after called "Boisnature'l" and managing the site www.https://boisnaturel.com/gb/.

Article 1: object

These conditions of sale aim to define the contractual relations between Boisnature'l and the buyer and the conditions applicable to any purchase made through the website. www.https://boisnaturel.com/gb/. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, of which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares that he has full legal capacity, allowing him to commit to these general conditions of sale. The company Boisnature'l retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products

The products offered are those which appear on the site www.https://boisnaturel.com/gb/ from the company Boisnature'l, while stocks last. The Boisnature'l company reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description listing its main technical characteristics. The photographs are as faithful as possible but do not commit the Seller in any way. The sale of products presented on the site www.boisnaturel.fr is intended for all buyers residing in countries of the European Union.

Article 3. Prices

The prices appearing on the product sheets in the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The Boisnature'l company reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased depending on the total amount of the order.

Article 4. Order and payment terms

Before any order, the buyer must create an account on the site www.https://boisnaturel.com/gb/. The account creation section is accessible directly from the home page. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information. The Boisnature'l company offers the buyer the opportunity to order and pay for their products in several stages, with 3 payment options to choose from:

Payment by bank transfer : the buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then, the buyer chooses the payment method of their choice: “Payment by transfer”. Finally, the last step asks him to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites him to validate his order by clicking on the “Confirm my order” button. This last click forms the definitive conclusion of the contract. Upon validation, the buyer receives a purchase order confirming the registration of their order. In order to finalize their payment and trigger the processing of their order, the buyer must contact their bank in order to make the transfer corresponding to the amount of their order to the Boisnature'l bank account, the details of which are communicated to the buyer. Upon receipt of the transfer, the order will be processed and the buyer will be informed by email. The Boisnature'l company will ship the products no earlier than 2 working days after receipt of the transfer corresponding to the order, subject to provisions.

Secure payment by Paypal or credit card : the buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of their choice: “Payment by Paypal”. The next step asks them to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites them to validate their order by clicking on the “Confirm my order” button. Finally, the buyer is redirected to the secure PAYPAL interface in order to securely enter their Paypal account or personal credit card details. If payment is accepted, the order is recorded and the contract is definitively formed. Payment by Paypal account or credit card is irrevocable. In the event of fraudulent use of the card, the buyer may request the cancellation of the card payment, the sums paid will then be recredited or returned. The liability of the bank card holder is not incurred if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the card holder must contest, in writing, the debit with their bank, within 70 days following the transaction, or even 120 days. if the contract binding him to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the holder. No costs for returning the sums may be charged to the holder. Confirmation of an order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, the company Boisnature'l will send him by e-mail confirmation of the registration of his order. If the buyer wishes to contact the company Boisnature'l, he can do this by email to the following address: info@boisnaturel.com, or by telephone at 06.21.40.04.92.

Article 5. Reservation of ownership

The Boisnature'l company retains full ownership of the products sold until full payment of the price, in principal, fees and taxes included.

Article 6. Withdrawal

Under article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except return costs.

Article 7. Delivery

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. Deliveries are made by La Poste via COLISSIMO, GLS Carrier, Courier Carrier, delivery service with tracking. The company Boisnature'l will be able to provide the buyer with the tracking number of their package by e-mail. Delivery times vary between 2 to 10 working days and are given as an indication only, if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The buyer is delivered to the address indicated on the order form. If the buyer is absent, he will receive a delivery notice, which allows him to contact the transport company and plan another delivery. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the Boisnature'l company. The buyer is required to check, in the presence of the delivery attendant, the condition of the packaging of the goods and its contents upon delivery. In the event of damage during transport, any protest must be made to the carrier and Boisnature'l within three days of delivery.

Article 8. Guarantee

All products supplied by the company Boisnature'l benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the Boisnature'l company which will take it back, exchange it or reimburse it, with the exception of return costs. All complaints, requests for exchange or refund must be made within thirty days after delivery.

Article 9. Liability

The Boisnature'l company in the distance selling process is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.

Article 10. Intellectual property

All elements of the site www.https://boisnaturel.com/gb/ are and remain the intellectual and exclusive property of the company Boisnature'l. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site, whether in the form of a photo, logo, visual or text.

Article 11. Personal data

The company Boisnature'l undertakes to preserve the confidentiality of the information provided by the buyer, which he may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can request it at any time by e-mail to the following address info@boisnaturel.com The site www.https://boisnaturel.com/gb/ has been declared to the CNIL under number 2097429v0.

Article 12. Dispute resolution

These distance selling conditions are subject to French law. For all disputes or disputes, the Commercial Court of Epinal (Vosges) will have sole jurisdiction.