Delivery

Deliveries are made at the address indicated on the order form that can only be in the agreed geographical area. Deliveries are made by mail via Colissimo, Mail Transporter, Follow-up Service. The company Boisnature'l will be able to provide by e-mail to the buyer the tracking number of his package. Delivery times varies between 2 to 10 working days and are given for information only, if they exceed thirty days from the order, the sales contract may be terminated and the buyer refunded. The buyer is delivered to the address indicated on the order form. In the event of the absence of the buyer, he will receive a notice of passage, which allows him to contact the transport company and plan another delivery. Transportation risks are the responsibility of the purchaser from the moment the items leave the premises of the company. The buyer is obliged to check in the presence of the delivery officer, the condition of the packaging of the goods and his content on delivery. In the event of damage during transport, any protest must be carried out with the carrier and woodnature'l within three days of delivery.

Retraction - Back

Under section L121-20 of the Consumer Code, The buyer has a period of fourteen working days from the delivery of the order to exercise his right of withdrawal and thus return the product to the seller for exchange or reimbursement without penalty, with the exception of the costs of return.

Any return request must be formulated by email to info@boisnaturel.com.